Privacy Policy

Kanien Surfaces Privacy Policy

This Privacy Policy describes how Kanien Surfaces ("we", "us" or "our") collects, uses, and discloses your personal information when you visit https://kaniensurfaces.ca (the "website") or use any related services. We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

This Privacy Policy was last updated on August 4, 2026.

Personal Information We Collect

Personal information is any information about an identifiable individual. Depending on how you use our website, we may collect:

• Contact details you provide directly — such as your name, email address, phone number, and mailing address — when you fill out a form, request a quote, book a consultation or installation, or contact us.
• Project details you provide in connection with a request — such as the type of flooring, room or space measurements, your address for a site visit, and other information relevant to your project.
• Technical and usage information collected automatically — such as your IP address, browser type, device information, pages visited, and referring website — through cookies and similar technologies.

We only collect personal information that is reasonably necessary for the purposes described below.

How We Use Your Information

We use the personal information we collect to:

• respond to your enquiries and provide quotes, consultations, and flooring services you request;
• schedule and manage site visits, measurements, and installations;
• process and manage appointments and transactions;
• communicate with you about your project, including scheduling, updates, and follow-ups;
• send you marketing communications where you have consented to receive them;
• operate, maintain, and improve our website and services; and
• comply with our legal and regulatory obligations.

We will not use your personal information for a new purpose without your consent, unless permitted or required by law.

Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details below. Withdrawing consent may affect our ability to provide certain services to you.

Cookies and Analytics

Our website uses cookies and similar technologies to operate the site, remember your preferences, understand how visitors use the site, and measure the performance of our marketing. You can manage your cookie preferences through the consent banner on our website and through your browser settings. Where we use third-party analytics or advertising services, those providers may collect information in accordance with their own privacy policies.

Disclosure of Your Information

We do not sell your personal information. We may disclose your personal information to:

• service providers who perform functions on our behalf (such as hosting, payment processing, analytics, marketing, or subcontracted installation), who are authorized to use it only as necessary to provide those services;
• other parties where you have consented to the disclosure; and
• law enforcement, regulators, or other parties where required or permitted by law.

Where personal information is processed or stored by service providers located outside of Canada, it may be subject to the laws of those jurisdictions.

Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. When personal information is no longer needed, we take reasonable steps to securely destroy, erase, or anonymize it.

Safeguards

We use reasonable physical, organizational, and technological safeguards to protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make such a request, please contact us using the details below. We will respond within the timeframes required under applicable law. In certain circumstances, we may be unable to provide access to some or all of the personal information we hold, and we will explain the reasons if that is the case.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will take effect immediately upon posting to this page, and the "last updated" date above will be revised accordingly. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Kanien Surfaces 1020 Adelaide St S, London, ON N6E 1R6 Phone: 1-226-268-9514 Email: info@kaniensurfaces.ca

If you are not satisfied with our response to a privacy concern, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.